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I mentioned these briefly in my Organize your Emails article (and I'll write a whole article about them soon), but template messages are essential for dealing with repetitive tasks in a fast and efficient way, that requires no extra thought. Take a look at your flowchart to work out which messages you'll need and write them out now. My flowchart requires two - one to request content and the second to chase it up. Sadly, waiting on materials and having to chase people up is one of the things that keeps us busiest and holds up projects, but don't worry, I'll teach you how to chase people up effectively in a future article too.