fblog•me

Once you've seen things from the other perspective, it may become clear that you have made a mistake somewhere and it's time to swallow your pride and apologise. Even if you don't think you've done something wrong but they do, it's always good to take one on the cheek and say sorry. Just make sure it seems sincere. Sometimes we'll miss a bug on CO+K and get angry support requests, we always apologies and promise to fix it straight away, which leads to lovely follow-up emails from the members saying how much they love the site and how great as customer support we are. All they needed to hear was a sorry and that they're problems were being listened to.