fblog•me

Though it's tempted to button-bash a response in the heat of the moment, it's never the right approach and can often escalating an issue, making it much worse. I'd bet the company above typed out the first thing that came in to his head after receiving our chase-up email. Instead, force yourself to wait until you're feeling calmer, no matter how excruciating it may be or how much it plays on your mind. If you wait until your head is clear, you're less likely to say something you'll regret and if you sleep on it, your subconscious usually works out the best way to respond by the time you wake up. As a bonus, the other party will probably have calmed down too and will be more responsive to your answer. They may even realise they've overreacted and send an apology email before you've even had a chance to reply. This has actually happened a couple of times for us!