fblog•me

99% of the time the world of blogging is a happy and magical place, filled with positive people who want to support you, but every so often, you'll get a comment, message or email so shocking, rude or upsetting that your taken back, emotions sent in overdrive and patience tested to the extreme. Emotions and business are never a good mix but don't worry, this happens to everyone and it is possible to react in a way which can make everything better. Here's my guide to keeping cool under pressure and retaining your professionalism.